OFFICE POLICIES

WE STRIVE TO PROVIDE THE BEST CARE

CANCELLATIONS
We ask for 48 hours' notice whenever you need to cancel or reschedule, so we can offer your spot to another patient. Cancellations with less than 24 hours' notice, and no-shows, are charged the full session fee.

RUNNING LATE
Life happens. If you're running behind, please let the office know your ETA. Keep in mind that arriving late shortens your treatment time, since your appointment still ends at its scheduled time.

FEELING UNWELL
We treat sick patients, and if you're due for a session, it's often the best time to come in. If you'd rather not come to the office, we can shift to a telemedicine session covering nutrition, acupressure, lifestyle shifts, breathwork, and meditation, with supplements or a custom Chinese herbal formula prescribed as needed.

BEFORE YOUR VISIT
Please eat something before your appointment. Arriving on an empty stomach isn't ideal for treatment, even something small beforehand helps.

NEW PATIENT FORMS
New patients complete intake forms through our online portal before their first visit. Forms must be filled out in full on a computer (not a phone) and completed in one sitting, since partial entries aren't saved.

SUPERBILLS
Superbills are available on request for dates moving forward. We're not able to generate them retroactively for past sessions.